Effective Date: 18-6-2025
At Chrome Hearts US, we aim to make your shopping experience smooth and hassle-free. This Shipping Policy explains how we handle orders, delivery times, and shipping-related concerns.
If you have questions, please email us at [email protected].
1. Processing Time
- Orders are processed within 7 business days (Monday to Friday, excluding holidays).
- You will receive a confirmation email once your order is processed and shipped.
2. Shipping Methods and Costs
We offer the following shipping options for your convenience:
- Free Shipping
Shipping costs will be calculated at checkout.
3. Delivery Times
Estimated delivery times vary depending on your location:
- Free Shipping
- At Weekend Delivery Days (12-15)
- Business Day Delivery Days (7-9)
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
4. International Shipping
We ship worldwide! However, international orders may be subject to:
- Customs duties, taxes, or fees imposed by the destination country.
- Delays due to customs clearance processes.
Customers are responsible for paying any additional charges.
5. Order Tracking
Once your order is shipped, we will send you a tracking number via email. You can use this to monitor your order’s status and estimated delivery date.
6. Undeliverable or Lost Packages
If a package is returned to us due to an incorrect address or failed delivery attempts:
- We will contact you to confirm the address and arrange reshipment (additional shipping fees may apply).
- If a package is lost, please contact us at [email protected], and we will work with the carrier to resolve the issue.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, notify us within 7 days of delivery by emailing [email protected] with:
- Your order number.
- Photos of the damaged items and packaging.
We will assist with replacements or refunds as needed.
8. Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If your address falls within a restricted zone, we will contact you to discuss alternative arrangements.
9. Changes to Orders
If you need to make changes to your order (e.g., update the shipping address), contact us within 24 hours of placing the order at [email protected].
10. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with your return, contact us:
Phone: +13322528245
Email: [email protected]
Address: 302 Pearl Pkwy, San Antonio TX 78215 United States
